FAQs

Processing Time: Orders are typically processed within 1-2 business days.Delivery Time: Once processed, standard shipping usually takes 3-30 business days for delivery, depending on your location.Tracking Your Order:After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress online.Delays: While we aim to deliver within the stated timeframes, unforeseen circumstances such as weather conditions, customs delays, or public holidays may affect delivery times.Contact: If you have any questions or concerns regarding your delivery, please contact our customer service team at [customer service email/phone number].

Return Period: You may return any item within 30 days of the delivery date for a full refund.Condition: Items must be returned in their original, unused condition, with all tags, certificates, and packaging intact. Jewelry that has been worn, altered, or damaged cannot be returned.Process: To initiate a return, please contact our customer service team at [customer service email/phone number] to request a Return Authorization (RA) number. Include your order number, item(s) you wish to return, and the reason for the return. Once approved, you will receive instructions on how to send your item back to us.Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance, as B2C Gems is not responsible for items lost or damaged in transit.Refunds: Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s). The refund will be issued to the original payment method used for the purchase.

Your diamond is a precious investment, and with proper care, it will maintain its brilliance and beauty for generations. Here are some essential tips to help you care for your diamond:Regular Cleaning: Diamonds can attract oil and dirt, which may dull their sparkle. To clean your diamond at home, soak it in a solution of warm water and mild dish soap for 20-30 minutes. Use a soft-bristled toothbrush to gently scrub the diamond, especially around the setting. Rinse thoroughly with clean water and dry with a soft, lint-free cloth.Professional Cleaning: For a deeper clean, consider having your diamond professionally cleaned once or twice a year. A jeweler can also check the security of the setting during this process.Separate Storage: Store your diamond jewelry separately from other pieces to prevent scratches. Diamonds are extremely hard and can scratch other gemstones or metals if stored together.Jewelry Boxes and Pouches: Use a fabric-lined jewelry box or soft pouch to store your diamond pieces. If possible, store each piece in its own compartment or pouch to avoid contact with other jewelry.Avoid Chemicals: While diamonds are durable, they can still be damaged by harsh chemicals such as chlorine, bleach, and strong household cleaners. Always remove your diamond jewelry before swimming in chlorinated pools or using cleaning products.Avoid Impact: Even though diamonds are the hardest natural substance, they are not indestructible. Avoid wearing your diamond jewelry during activities that could subject it to hard knocks or excessive pressure.Regular Inspections: Periodically inspect your diamond jewelry for any signs of damage, such as loose stones or worn prongs. If you notice anything unusual, have the piece inspected and repaired by a professional jeweler as soon as possible.Re-Polishing: Over time, your diamond may develop a slight patina or small surface scratches. Professional re-polishing can restore its original brilliance.Exposure to Heat: Prolonged exposure to high temperatures or direct sunlight can potentially affect some diamond settings, particularly if they involve adhesives. Always store your diamond jewelry in a cool, shaded place when not in use. Insure Your Diamond: Consider insuring your diamond jewelry to protect against loss, theft, or damage. A good insurance policy can give you peace of mind and safeguard your investment.

At B2CGEMS, we are committed to providing only the highest quality diamonds, ensuring that every stone is genuine, ethically sourced, and accurately represented. Our authenticity guarantees give you confidence in the diamonds you purchase from us.Certification: All diamonds sold by B2CGEMS are guaranteed to be 100% natural and genuine. Each diamond comes with a certificate of authenticity from a recognized gemological laboratory, such as the GIA (Gemological Institute of America), IGI (International Gemological Institute), or similar authorities. This certificate details the diamond's characteristics, including carat weight, color, clarity, and cut.Natural Origin: All our diamonds are of natural origin, formed over millions of years deep within the earth. We do not sell synthetic or lab-grown diamonds unless explicitly stated.Ethical Sourcing: B2CGEMS guarantees that all our diamonds are conflict-free, meaning they are sourced in compliance with the Kimberley Process. This international certification scheme ensures that our diamonds do not contribute to funding conflict or human rights abuses.Transparency: We provide full transparency about the origin and journey of each diamond we sell. Our commitment to ethical sourcing means you can wear your diamond with pride, knowing it has been responsibly sourced.Certificates: Every diamond from B2CGEMS is accompanied by a certificate of authenticity from a leading gemological institute. This certificate serves as proof of the diamond's genuine nature and provides detailed information on its qualities.